Learning from Success and Ongoing Collaborative Learning in Human Services

The Unit for Learning from Success and Ongoing Collaborative Learning in Human Service Organizations develops and implements innovative learning practices to help organizations to provide high-quality, appropriate, and beneficial service to the populations they serve. The Unit works closely with the ministries of Social Affairs and Services, Education, and Health and many other governmental and non-governmental organizations to promote ongoing learning processes using the Learning from Success method.

The method emphasizes using learning from success as a catalyst for creating an environment that encourages on-going collaborative learning in organizations. The approach to Learning from Success is based on three types of interconnected, collaborative learning:

1. The “retrospective method,” or learning from past success.
2. The “prospective method” or introducing a learning process with respect to an important unresolved issue, implementing the conclusions, testing them out, and measuring the results. Learning from past success that might be found within the organization is also part of the process.
3. The "Learning About Learning for Action," for introducing ongoing reflection-based learning