The Center for Quality Promotion Systems develops infrastructure to promote the quality of service to social service clients. The Center's main goal is to develop and provide assistance in implementing ongoing processes of improvement. This is in order to improve the well-being and quality of life of the service users. To this end, the Center assists with the structuring of work processes, mechanisms and support tools that permit planning, ongoing measurement and utilization of information for the purposes of learning, decision-making and strengthened accountability.
The Center's work focuses on two key areas of activity:
1. Development and Implementation of Inspection and Regulation Systems
The Center for Quality Promotion Systems helps the social services to develop organizational mechanisms to ensure that clients receive quality service that meets the required standards and that constantly strives for improvement.
The Center began its activity in the late 1980s, when it developed the RAF system for ongoing inspection and improvement of the quality of care for the Ministry of Labor, Social Affairs and Social Services. Since then, the system has been implemented more extensively and now includes almost all of the out-of-home services. Concurrently, tools have been developed for several services in the community.
The Center continues to help the social services to promote processes of inspection and quality improvement, based on the latest knowledge found in the international literature, making adjustments to the organizational culture of each service.
The services that the Center works with serve a broad range of populations including children and youth at risk, the elderly, people with disabilities, and those with alcohol and drug addictions. In addition, the Center is now working with the Ministry of Education to develop regulatory processes and improve the quality of the out-of-home facilities of the Administration for Rural Education, and of Early Childhood Centers administered by the Ministry of Education, based on the inter-ministerial model of 360o – the National Program for Children and Youth at Risk.
2. Development and Implementation of Outcome Thinking
The Center also works on developing and implementing outcome thinking and practice in social services, i.e., it helps organizations in the social field with outcome-oriented planning, systematic monitoring of their achievement and the thoughtful and educated utilization of accumulated information for the purposes of ongoing improvement. The Center's staff is assisting with the consolidation of infrastructures that will support the implementation processes.