Center for Quality Promotion Systems
The Center for Quality Promotion Systems develops infrastructure to promote the quality of service to social service clients. The Center's main goal is to develop and provide assistance in implementing ongoing processes of improvement. This is in order to improve the well-being and quality of life of the service users. To this end, the Center assists with the structuring of work processes, mechanisms and support tools that permit planning, ongoing measurement and utilization of information for the purposes of learning, decision-making and strengthened accountability.
The Center's work focuses on two key areas of activity:
1. Development and Implementation of Inspection and Regulation Systems
Since the late 1980s, the Center for Quality Promotion Systems has been helping the government to improve the quality of care in the services under its supervision by upgrading the inspection systems and implementing mechanisms of ongoing quality improvement. The RAF system, which was developed by the Center, promotes objective, systematic inspection of the services by defining standards or upgrading existing ones, developing regulatory tools, and consolidating systematic work processes as part of a structured inspection cycle.
2. Development and Implementation of Outcome Thinking
The Center also works on developing and implementing outcome thinking and practice in social services, i.e., it helps organizations in the social field with outcome-oriented planning, systematic monitoring of their achievement and the thoughtful and educated utilization of accumulated information for the purposes of ongoing improvement. The Center's staff is assisting with the consolidation of infrastructures that will support the implementation processes.