Governments and human service organizations are increasingly looking to systematically monitor and evaluate their performance.
Funders are looking for concrete information about the effectiveness of their funding and whether their investments are making a difference. As well, program developers, managers, and front-line workers want to know that what they are doing is effective.
Historically, organizations have often turned to outside bodies to perform one-time or periodic evaluations. Today, there is also increasing interest in On-going Outcomes Measurement, an internal process that regularly and systematically tracks the extent to which program participants experience the benefits or changes intended by various social interventions.
With almost 40 years of experience studying the effectiveness of policies, programs, and services, MJB is using this expertise to help organizations develop integrated evaluation strategies that combine external evaluation with on-going outcomes-oriented management systems.
On these webpages, we explore two initiatives of on-going outcomes measurement that MJB is involved in, one with Israel’s Ministry of Social Affairs and one with American Jewish Joint Distribution Committee’s worldwide operations.
Both initiatives are introducing organization-wide on-going outcomes measurement and are creating a common language for on-going outcomes measurement.
The initiatives draw on the "logic model framework" that is increasingly being adopted as a program planning tool and a guide to outcome measurement. A logic model is a systematic, visual way of presenting the structure and rationale behind a program. It describes the inputs that go into a program, the main activities (outputs) involved in delivering a program, and the intended outcomes or changes that arise from those activities.
Constructing a logic model forces organizations to think carefully about the links between the desired outcomes and resources and activities required to achieve them. Thus it is a critical planning tool, and also serves as a basis for developing measurement systems.