Quality in Social Services
Hilla is a senior researcher at the Myers-JDC-Brookdale Institute, where she has worked since 2010.
She currently heads the area of regulation and quality assurance (QA) at the Division for Quality in the Social Services. Over the years, she has assisted the Ministry of Labor and Social Affairs and the Ministry of Education to construct and upgrade their regulatory systems to improve the quality of care. She has worked with a diversity of services, community-based and residential, for different populations, including the elderly, people with addictions, and children and youth at risk. In the past two years, she has focused on constructing QA processes at early-childhood centers operating on the “One-Stop Shop” organizational model. She has also evaluated programs to train senior officials in the government, local government and civil society in leading collaborations to improve services for the residents of Israel.
Hilla has a BA in sociology and political science and a MA in organizational studies, both from the Hebrew University, Jerusalem. She also has extensive training and experience as a group facilitator and in qualitative research methodologies.