Quality Assurance

Quality promotion in the provision of social services in Israel has become a more common practice against the backdrop of an ongoing shift from state-provided social services to outsourced services, and the growing need for such services during crisis situations (such as the COVID-19 pandemic). These present new challenges to the provision and supervision of social services.

The Quality Assurance Team specializes in the development of processes for the promotion of quality in social services in several ways:

• Creating models, processes, and tools of inspection
• Establishing quality standards and indicators
• Developing mechanisms for service user participation and collaboration in the formulation of policy, planning and evaluation of programs

The Team's clientele include among others: The Ministry of Labor, Social Affairs and Social Services; The Ministry of Education; 360° The National Program for Children and Youth at Risk; JDC-Ashalim; and JDC-Elka.