Quality in Social Services

MJB plays a critical role in developing infrastructures for Israel’s public and social service sectors.  It develops the tools and processes for regulation and quality assurance and for outcome measurement to improve planning, policymaking, and accountability.

In addition, the Institute uses a customized methodology to identify, document, and study organizational successes in order to promote ongoing learning.

Finally, it is a leader in developing the theoretical and practical foundations for evaluating the collective impact of cross-sectoral initiatives to solve complex social problems.

2019 Research Focus

Encouraging the use of knowledge and information and of professional excellence

• Assistance in formulating policy based on data and information
• Development and assimilation of a lexicon of interventions and outcomes
• Assistance in assimilation of the new list of needs and the index
• Development of generic systems to plan interventions
• Ways of utilizing study findings in the area of children and youth

Development of infrastructures for planning and measurement

• Routinizing outcome thinking in the work of the social services
• Training consultants to assimilate outcome thinking

Developing quality assurance and inspection systems

• Formulating and assimilating policy and mechanisms for inspection and quality assurance
• Developing and assimilating mechanisms to examine the satisfaction of service recipients