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The Objectives of the study were: 1. To calculate the proportion of complaints submitted to the Ombudsman by members of the Arab population out of the total number of complaints processed during the years 2020–2023 2. To characterize the complainants from the Arab population and the complaints submitted by them, and compare them to the Jewish population 3. To examine the attitudes among complainants from the Arab population regarding the submission of complaints 4. To identify barriers to the submission of complaints to the Ombudsman, based on the perceptions of complainants from the Arab population 5. To identify measures that could make the Ombudsman's services more accessible to the Arab population, based on information received from complainants
The objectives of the study are: 1. Examine the intervention programs implemented as part of the initiative and assess implementation barriers and facilitators 2. Examine the initiative’s contributions as perceived by the health coordinators[1] responsible for its implementation in participating local authorities
