Dr. Hilla Dolev

The document includes guidelines for supervising social services during wartime

This document reviews the development process of quality standards for kindergartens, the core values that guided it, and the quality standards formulated as part of it.

The objective of the research was to create a knowledge and information infrastructure that will assist policymakers in regulating the inspection of early childhood education and care services.

The research questions are: 1. What factors affect the effectiveness of the protection provided to whistleblowers? 2. To what extent have the investigative procedures and the decisions made achieved their goal of protecting the complainant’s occupational, financial, familial and emotional condition (from both the objective and subjective aspects)? 3. What are the stages and methods of dealing with a person who has contacted the Office of the Ombudsman with a complaint on harassment due to whistleblowing?

The Interministerial Model Early Childhood Center (ECC) is a universal service that offers a continuum of responses and services for children from birth to age six and for their parents. The service is the professional address for treatment and educational staff in the field of early childhood and aims to be the center for assimilating […]

This document reviews the findings from the professional literature on managing social services during disasters, with an emphasis on welfare services. The review presents best practices based on lessons learned from disasters such as the September 11, 2001 terrorist attacks in the US, the war in Ukraine, Israel's wars, and natural disasters.

To get a better understanding of professional support for professionals, on the very first days of the Israel-Hamas War, the Quality Assurance Team of the Myers-JDC-Brookdale Institute contacted the European Social Network (ESN), asking for their assistance in gathering information from various countries about practices and tools for supporting social workers in times of crisis –  based on their experience with two recent crises: COVID-19 and the war in Ukraine. The information was gathered from ESN members in the UK (England, Northern Ireland, and Scotland), Poland, Romania, and Spain in October-November 2023, and is summarized in this document. 

The objective of the study was to evaluate the operation of the ECCs in 2023 according to the five fundamental principles and the required standards.

The Early Childhood Center (ECC) is an anchor for its target population in routine times and in emergencies. The countrywide ECC network is led by the Early Childhood Division of the Ministry of Education in an inter-ministerial partnership along with 3600 – the National Program for Children and Youth at Risk. The network currently includes […]

The objective was to review trends and best practices in operating internal complaint mechanisms in public services in select countries worldwide, with an emphasis on social security organizations.

The objectives of this review included: (1) Examine which evidence-based preventive care programs are currently active in different countries around the world for target populations, as defined by the Ministry of Welfare and Social Affairs: young families, people with disability, older people, and children and youth at-risk, including children in residential care; (2) Identify best practices in providing preventive care services; and (3) Examine how these programs are measured and evaluated.

The risk management tool is designed to serve the inspectors in planning their work, both from the overview perspective of all services under their responsibility and in making decisions regarding the regulatory tasks in each service, including frequency of on-site visits, the scope and depth of the inspection, and the issues inspected. In addition, that tool can serve the headquarters and district in prioritizing resources for settings and areas based on risk levels, from a systemic perspective.

The goal of this review is to learn about inspection approaches to early childhood educational and care services, and the implementation of these approaches in various countries. This, with the aim of providing knowledge that will support the development of an inspection system for the early childhood education and care systemin Israel – including an inspection policy (legislation, goals, and perceptions), inspection system structure, and inspection practices.

This is a summary of current trends in social services in Europe based on newsletters, publications, conferences, and working groups which were featured on the European Social Network (ESN) website in 2022. This presentation is an update to a previous summary of trends between 2019-2021.

The goals of the study were: To examine and provide an in-depth account of three community-based service centers for children and youth with mental health difficulties that were included in the inter-ministerial pilot program led by the Ministry of Welfare and Social Affairs; To propose potential directions for action for the improvement of the three community-based service centers, in particular, and for the development of a system of community-based services for children and youth with mental health difficulties, in general.

The goals of the measurement were: (1) to incorporate a culture of quality measurement and assurance and thereby enable continuous learning in the ECCs; (2) to assist the ECC manager in evaluating the ECC performance and compliance with the standards required of a one-stop center that provides early childhood services for children and their parents; (3) to enhance the work done by the ECC in four areas: identification of needs, care services in response to needs, preventive enrichment, and collaboration with parents; (4) to examine the incorporation of activities developed in the ECCs to cope with the COVID-19 challenges. The latter is an additional goal set for the present measurement.

The goals of this review were to examine the quality standards of social welfare services in various countries and the way they were developed, and to compare the quality standards and the way they were developed in the reviewed countries.

The goal of this report is to map the rehabilitation policy and the management procedure adopted with regard to the hostels for street dwellers in Israel. The mapping is intended to serve as a basis for the future development of a logic model and an ongoing measurement system for rehabilitation hostels.

This review had three goals: 1. To identify the key issues on the agenda of four government ministries: the Ministry of Education, the Ministry of Welfare and Social Affairs, the Ministry of Health, and the Ministry of Economy and Industry; 2. To identify common, cross-sectional key issues on the agenda of several government ministries and/or issues anchored in inter-ministerial resolutions passed by the government; 3. To identify gaps on two levels: policy objectives that are not reflected in the work plans of the four government ministries; tasks detailed in the work plans that are still in the preliminary stages of formulation and development.

The study is intended to contribute to the improvement of the work plans ahead of the implementation of the next five-year plan. To that end, the following aspects were examined: the best practices and principles of operation for formulating work plans for government resolutions, specifically complex and inter-ministerial resolutions; the way in which the work plans of the partners to government resolution 2397 were formulated; the quality of the formulated work plans; and the plan implementation monitoring and follow-up activities.

The study’s overarching goal was to lay the groundwork for a discourse on shared decision-making models for the purpose of the pilot planned to begin in selected locations in Israel. The study’s specific objectives were: To refine needs and challenges involved in processes of shared decision-making by people with disabilities and their families; To learn about Israeli and international models of collaboration between professionals and policymakers and people with disabilities and their families in making decisions regarding the latter’s lives; To identify best practices for collaboration in decision making.

The goal of this study is to examine the development process of the work plans for Government Resolution 2397, their implementation, and the monitoring of their implementation. The study is intended to contribute to the groundwork in preparation for the next five-year plan for the years 2022–2026.

The goal of this analysis is to examine to what extent the Book meets the acceptable criteria of structure and content for work plans and serves its purpose as a tool for planning, following up, and monitoring the implementation of the government resolution. The analysis is intended to contribute to the groundwork in preparation for the next five-year plan for the years 2022–2026.

This review will examine the best practices for formulating a workplan in the public sector, with the goal of improving the formulation of workplans in preparation for the next Five-Year Plan for Socioeconomic Development among the Bedouin Population in the Negev for the period 2022–2026.

The goal of this review is to examine the current policies and the services in place across the globe for the population of street dwellers. The review aims to shed light on the following questions: (1) What are the characteristics and needs of the population of street dwellers? (2) What are the approaches adopted to address the needs of the street dwellers, and what are the types of services provided in response to their needs? (3) What are the quality standards of the services provided to the street dwellers?

The goal of the review is to gain insight into the management of risk within the inspection of social services. The review is meant to answer the following questions: (1) What is risk management policy in the inspection of social services and what are its goals? (2) How is this methodology used in the inspection tasks? (3) What are the guidelines for best practice in risk management on a day-to-day basis and in an emergency?

For this review, we examined how social service and healthcare inspection organizations have been conducting oversight during the pandemic, employing risk management methodology. We relied on the information and guidelines published by these organizations on their official websites as well as the correspondence and personal contacts that we formed with representatives of several inspection organizations.

The Myers-JDC-Brookdale Institute was commissioned by the Division for Research, Planning and Training at the Ministry of Labor and Social Affairs and Services to conduct an international review in order to examine trends and applied strategies used by inspectorates to involve service users in socialservice regulation tasks. This, with the goal of contributing to the shaping of Ministry policy to improve the quality of the services, in particular regarding regulation policy.

מגפת הקורונה מציבה אתגר בפני גורמי הפיקוח על השירותים החברתיים, כמה אפשר, וכמה כדאי לדרוש מהשירותים החברתיים בשעת משבר? כיצד מוודאים שהשירותים ממשיכים לספק ללקוחות שירות איכותי ובטיחותי, מבלי להעמיס עליהם בתקופה קשה זו? 

The goal of the mapping was to collect extensive and up-to-date data on the outputs provided to residential facility students. This information will serve as a basis for formulating policy and making decisions as part of the reform in the Service for Children and Youth residential facilities.

Citing suggestion: Hasin, T. Kedem Kadish, L., & Kedem Kadish, H. (2018). Digital Leaders at the Municipal Level. Myers-JDC-Brookdale Institute. (Hebrew)