Senior Research Scholar and Team Leader, Quality Assurance Team
Senior Research Scholar and Team Leader, Quality Assurance Team, Quality in Social Services Group, the Myers-JDC-Brookdale Institute (MJB), Israel’s leading center for applied social research.
Hilla has worked at MJB since 2010. She currently heads the Quality Assurance team at the Division for Quality in the Social Services. Over the years, she has assisted the Ministry of Labor and Social Affairs and the Ministry of Education to construct and upgrade their regulatory systems to improve the quality of care. She has worked with a diversity of services, community-based and residential, for different populations, including the elderly, people with addictions, and children and youth at risk. In the past two years, she has focused on constructing QA processes at early-childhood centers operating on the “One-Stop Shop” organizational model. She has also evaluated programs to train senior officials in the government, local government and civil society in leading collaborations to improve services for the residents of Israel.
Hilla has a BA in sociology and political science and a MA in organizational studies, both from the Hebrew University, Jerusalem. She also has extensive training and experience as a group facilitator and in qualitative research methodologies.
She can be contacted at email@example.com.
Quality Assurance in Early Childhood Centers (ECCs): Measurement Findings for 2022
The goals of the measurement were: (1) to incorporate a culture of quality measurement and assurance and thereby enable continuous learning in the ECCs; (2) to assist the ECC manager in evaluating the ECC performance and compliance with the standards required of a one-stop center that provides early childhood services for children and their parents; (3) to enhance the work done by the ECC in four areas: identification of needs, care services in response to needs, preventive enrichment, and collaboration with parents; (4) to examine the incorporation of activities developed in the ECCs to cope with the COVID-19 challenges. The latter is an additional goal set for the present measurement.
Quality Standards for Social Welfare Services: Development and Application Methods – An International Review
The goals of this review were to examine the quality standards of social welfare services in various countries and the way they were developed, and to compare the quality standards and the way they were developed in the reviewed countries.
Development of an Ongoing Measurement System for Hostels for Street Dwellers, for Monitoring and Outcome Measurement: Evaluation of the Current State
The goal of this report is to map the rehabilitation policy and the management procedure adopted with regard to the hostels for street dwellers in Israel. The mapping is intended to serve as a basis for the future development of a logic model and an ongoing measurement system for rehabilitation hostels.
Key Issues on the Government Agenda
This review had three goals: 1. To identify the key issues on the agenda of four government ministries: the Ministry of Education, the Ministry of Welfare and Social Affairs, the Ministry of Health, and the Ministry of Economy and Industry; 2. To identify common, cross-sectional key issues on the agenda of several government ministries and/or issues anchored in inter-ministerial resolutions passed by the government; 3. To identify gaps on two levels: policy objectives that are not reflected in the work plans of the four government ministries; tasks detailed in the work plans that are still in the preliminary stages of formulation and development.
Examination of the Work Plans for the Socio-Economic Development Plan for the Negev Bedouin: 2017-2021 (Government Resolution 2397) – Final Report
The study is intended to contribute to the improvement of the work plans ahead of the implementation of the next five-year plan. To that end, the following aspects were examined: the best practices and principles of operation for formulating work plans for government resolutions, specifically complex and inter-ministerial resolutions; the way in which the work plans of the partners to government resolution 2397 were formulated; the quality of the formulated work plans; and the plan implementation monitoring and follow-up activities.
Models and Best Practices for Promoting the Shared Decision Making of People with Disabilities and Their Families
The study’s overarching goal was to lay the groundwork for a discourse on shared decision-making models for the purpose of the pilot planned to begin in selected locations in Israel. The study’s specific objectives were: To refine needs and challenges involved in processes of shared decision-making by people with disabilities and their families; To learn about Israeli and international models of collaboration between professionals and policymakers and people with disabilities and their families in making decisions regarding the latter’s lives; To identify best practices for collaboration in decision making.
Work Plans for Government Resolution 2397- Evaluation of Development Process and Follow-Up of Plan Implementation
The goal of this study is to examine the development process of the work plans for Government Resolution 2397, their implementation, and the monitoring of their implementation. The study is intended to contribute to the groundwork in preparation for the next five-year plan for the years 2022–2026.
Analysis of the Work Plan Book: “The Socio-Economic Development Plan for Negev Bedouin: 2017-2021 (Government Resolution 2397)”
The goal of this analysis is to examine to what extent the Book meets the acceptable criteria of structure and content for work plans and serves its purpose as a tool for planning, following up, and monitoring the implementation of the government resolution. The analysis is intended to contribute to the groundwork in preparation for the next five-year plan for the years 2022–2026.
Workplans: A Tool for Implementing Government Resolutions – An International Review
This review will examine the best practices for formulating a workplan in the public sector, with the goal of improving the formulation of workplans in preparation for the next Five-Year Plan for Socioeconomic Development among the Bedouin Population in the Negev for the period 2022–2026.
Policy, Services, and Quality Standards for the Care of Street Dwellers: An International Review
The goal of this review is to examine the current policies and the services in place across the globe for the population of street dwellers. The review aims to shed light on the following questions: (1) What are the characteristics and needs of the population of street dwellers? (2) What are the approaches adopted to address the needs of the street dwellers, and what are the types of services provided in response to their needs? (3) What are the quality standards of the services provided to the street dwellers?
Risk management in the inspection of social services: Guidelines for best practice
The goal of the review is to gain insight into the management of risk within the inspection of social services. The review is meant to answer the following questions: (1) What is risk management policy in the inspection of social services and what are its goals? (2) How is this methodology used in the inspection tasks? (3) What are the guidelines for best practice in risk management on a day-to-day basis and in an emergency?
Remote Inspection: Risk Management during the COVID-19 Pandemic
For this review, we examined how social service and healthcare inspection organizations have been conducting oversight during the pandemic, employing risk management methodology. We relied on the information and guidelines published by these organizations on their official websites as well as the correspondence and personal contacts that we formed with representatives of several inspection organizations.
Service User Involvement in the Regulation of Social Services: Mechanisms, Challenges and Best Practice Principles – International Review
The Myers-JDC-Brookdale Institute was commissioned by the Division for Research, Planning and Training at the Ministry of Labor and Social Affairs and Services to conduct an international review in order to examine trends and applied strategies used by inspectorates to involve service users in socialservice regulation tasks. This, with the goal of contributing to the shaping of Ministry policy to improve the quality of the services, in particular regarding regulation policy.
How are the Social Service Inspection Organizations in Various Countries Operating during the COVID-19 Pandemic?
מגפת הקורונה מציבה אתגר בפני גורמי הפיקוח על השירותים החברתיים, כמה אפשר, וכמה כדאי לדרוש מהשירותים החברתיים בשעת משבר? כיצד מוודאים שהשירותים ממשיכים לספק ללקוחות שירות איכותי ובטיחותי, מבלי להעמיס עליהם בתקופה קשה זו?
Children and Youth
Mapping of Outputs in Residential Facilities of the Service for Children and Youth
The goal of the mapping was to collect extensive and up-to-date data on the outputs provided to residential facility students. This information will serve as a basis for formulating policy and making decisions as part of the reform in the Service for Children and Youth residential facilities.