Quality promotion in the provision of social services in Israel has become a more common practice against the backdrop of an ongoing shift from state-provided social services to outsourced services, and the growing need for such services during crisis situations (such as the COVID-19 pandemic). These present new challenges to the provision and supervision of social services.
The Quality Assurance Team specializes in the development of processes for the promotion of quality in social services in several ways:
The Team's clientele include among others: The Ministry of Labor, Social Affairs and Social Services; The Ministry of Education; 360° The National Program for Children and Youth at Risk; JDC-Ashalim; and JDC-Elka.
The goals of the measurement were: (1) to incorporate a culture of quality measurement and assurance and thereby enable continuous learning in the ECCs; (2) to assist the ECC manager in evaluating the ECC performance and compliance with the standards required of a one-stop center that provides early childhood services for children and their parents; (3) to enhance the work done by the ECC in four areas: identification of needs, care services in response to needs, preventive enrichment, and collaboration with parents; (4) to examine the incorporation of activities developed in the ECCs to cope with the COVID-19 challenges. The latter is an additional goal set for the present measurement.
The goals of this review were to examine the quality standards of social welfare services in various countries and the way they were developed, and to compare the quality standards and the way they were developed in the reviewed countries.
This report summarizes the findings of the follow-up study of the Second Cohort of the program. The study sought to determine whether program graduates are still working in the Jewish community, if they have changed their roles since graduation, if they use the knowledge, skills, and tools they gained through the program, and the extent to which they are staying in touch with each other.
The goal of the present survey was to map the characteristics, the areas of activity, and the work practices of boards of directors of NGOs in the two years that passed since the previous survey and in view of the COVID-19 pandemic.