Quality promotion in the provision of social services in Israel has become a more common practice against the backdrop of an ongoing shift from state-provided social services to outsourced services, and the growing need for such services during crisis situations (such as the COVID-19 pandemic). These present new challenges to the provision and supervision of social services.
The Quality Assurance Team specializes in the development of processes for the promotion of quality in social services in several ways:
The Team's clientele include among others: The Ministry of Labor, Social Affairs and Social Services; The Ministry of Education; 360° The National Program for Children and Youth at Risk; JDC-Ashalim; and JDC-Elka.
The study was designed to examine the patterns whereby Israeli social NGOs turn to sources of support following the COVID-19 crisis, and in particular, the underutilization of the Government-Philanthropy Fund.
The study is intended to contribute to the improvement of the work plans ahead of the implementation of the next five-year plan. To that end, the following aspects were examined: the best practices and principles of operation for formulating work plans for government resolutions, specifically complex and inter-ministerial resolutions; the way in which the work plans of the partners to government resolution 2397 were formulated; the quality of the formulated work plans; and the plan implementation monitoring and follow-up activities.
The study’s overarching goal was to lay the groundwork for a discourse on shared decision-making models for the purpose of the pilot planned to begin in selected locations in Israel. The study’s specific objectives were: To refine needs and challenges involved in processes of shared decision-making by people with disabilities and their families; To learn about Israeli and international models of collaboration between professionals and policymakers and people with disabilities and their families in making decisions regarding the latter’s lives; To identify best practices for collaboration in decision making.
The goal of this study is to examine the development process of the work plans for Government Resolution 2397, their implementation, and the monitoring of their implementation. The study is intended to contribute to the groundwork in preparation for the next five-year plan for the years 2022–2026.