Quality promotion in the provision of social services in Israel has become a more common practice against the backdrop of an ongoing shift from state-provided social services to outsourced services, and the growing need for such services during crisis situations (such as the COVID-19 pandemic). These present new challenges to the provision and supervision of social services.
The Quality Assurance Team specializes in the development of processes for the promotion of quality in social services in several ways:
The Team's clientele include among others: The Ministry of Labor, Social Affairs and Social Services; The Ministry of Education; 360° The National Program for Children and Youth at Risk; JDC-Ashalim; and JDC-Elka.
The Early Childhood Center (ECC) is an anchor for its target population in routine times and in emergencies. The countrywide ECC network is led by the Early Childhood Division of the Ministry of Education in an inter-ministerial partnership along with 3600 – the National Program for Children and Youth at Risk. The network currently includes […]
On October 7, approximately 300,000 reservists were called up by the IDF (Israel Defense Forces). During the first week of war, schools and pre-schools all over the country were closed and even a month after the outbreak of the war schools in many parts of the country had not returned to their routines. All over […]
The objective was to review trends and best practices in operating internal complaint mechanisms in public services in select countries worldwide, with an emphasis on social security organizations.