Arab Population

The findings of the preliminary study presented in this working paper rely on a concise review of selected articles and reports and in-depth interviews with professionals knowledgeable in the take-up of rights in the Arab population. The information collected in the literature review and interviews with professionals was used to design an outline for the main study, which will evaluate the scope of rights take-up and examine rights utilization processes in the Arab population in three life areas: social security, healthcare, and employment.

The Objectives of the study were: 1. To calculate the proportion of complaints submitted to the Ombudsman by members of the Arab population out of the total number of complaints processed during the years 2020–2023 2. To characterize the complainants from the Arab population and the complaints submitted by them, and compare them to the Jewish population 3. To examine the attitudes among complainants from the Arab population regarding the submission of complaints 4. To identify barriers to the submission of complaints to the Ombudsman, based on the perceptions of complainants from the Arab population 5. To identify measures that could make the Ombudsman's services more accessible to the Arab population, based on information received from complainants